WHAT IS A DIGITAL PLANNER?

A digital planner is used the same way as a paper planner, except a digital planner is designed to be used in a note-taking app such as Goodnotes, Noteshelf or Notability on your Ipad or tablet. 

These PDF planners have hyperlinked tabs so that when you click on a tab, your planner instantly flips to that spot so you don’t have to manually flip through your planner. 

Another really fun thing about digital planners is using digital stickers! These are PNG files that you can import into your planner to decorate it however you like!

HOW SOON WILL I RECEIVE MY PURCHASE?

Immediately after your purchase, you will be emailed a link to access your files.

If you don’t get your download link within an hour of your purchase please check your spam folder. If you need any more help with your order please send an email to jessicaautumnplanners@gmail.com and we will happily help you get things figured out!

CAN I RETURN THE DIGITAL PRODUCT THAT I PURCHASED?

Due to the digital nature of our products and being unable to return them, we have a zero refund policy as you receive an instant download at the time of your purchase. Please feel free to contact us with any questions or concerns prior to your purchase.

I'M HAVING TROUBLE DOWNLOADING MY FILES

IF YOU PURCHASED DIRECTLY FROM THE SHOP:

  • You will be sent two emails after your purchase. One is an order confirmation and the other will contain the link to your purchase(s).
  • Please note that sometimes you may run into issues when trying to download to a mobile device as a way of protecting you depending on your device and settings.
  • You will click download now and find a location that you would like to save the files to.
  • Most of the time your device will automatically save it in your downloads folder.
  • If the file is zipped, tap it once and it should unzip that folder. You will then see inside that folder all the planners that were included with your purchase.
  • You can then either import the planner(s) into the digital planning app of your choice.
  • Or for printable products, you are ready to print.

IF YOU PURCHASED FROM FACEBOOK OR PINTEREST:

  • You will be sent an email invoice after your purchase. This email will be sent from my cart service, Thrivecart. At the bottom of this email you will need to click "Access your purchases."
  • You will need to open the link in a browser and NOT the Dropbox app as you won't be able to download from there.
  • You will click download now and find a location that you would like to save the files to.
  • Most of the time your device will automatically save it in your downloads folder.
  • If the file is zipped, tap it once and it should unzip that folder. You will then see inside that folder all the planners that were included with your purchase.
  • You can then either import the planner(s) into the digital planning app of your choice.
  • Or for printable products, you are ready to print.

I CAN'T IMPORT THE DIGITAL PLANNERS INTO THE APP

  • Here are some of the common fixes:
  • 1. Make sure you have unzipped the files that you downloaded.
  • 2. If you attempted to open everything from the ZIP file all at once into the app there is a chance the files did not show up because they're in their own ZIP folder within the main folder that you downloaded.
  • 3. Make sure your device and app are up to date.
  • 4. Make sure you have a good internet connection (you only need an internet connection to download the app, files, and sync). You will not need internet to use the digital planners.

WILL PHYSICAL PRODUCTS BE MAILED TO ME?

No. At this time our shop offers digital products exclusively. After your purchase is processed, you will have instant access to the download files associated with your purchase.

DO I HAVE TO HAVE A DROPBOX SUBSCRIPTION TO DOWNLOAD MY PURCHASE?

No, you do not need to purchase a Dropbox subscription in order to download your purchase(s).